Shipping & Returns
Please see our Return & Exchange Policy below and contact info@rockpilegeneral.com with any questions.
RETURN & EXCHANGE POLICY
If purchased from the online store, you may return most new, unopened, unworn, and unwashed items within 30 days of delivery for a full refund. Please email us in advance so we know to expect your return. All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. We reserve the right to refuse a return if the above conditions are not met. If a return or exchange is taking place for any other reason than a defective item, you are responsible for the shipping costs.
If you received a defective item, contact us right away and we will be happy to help resolve the issue. If you simply want to exchange your new and unused item for something else, you can return it for a refund and place a new order through our website. That way you get your new item quickly and avoid the risk of it selling out.
Please email us at info@rockpilegeneral.com to set up a return or exchange. We strongly recommend tracking your return shipment. We are not responsible for any lost shipments once they have been delivered to you.
Please send your merchandise to:
Big Head Todd & The Monsters Store
ATTN: RETURNS
1667 S. Acoma St.
Denver, CO 80223.
Once we receive your return we will issue a refund to your credit card. This is only good for orders purchased online. You should expect to receive your refund on your credit card within 5-10 business days of us receiving your return.
DOMESTIC SHIPPING
Domestic orders take 1-2 business days to process, plus transit time.
Disclaimer: The Big Head Todd and the Monsters Store is not responsible for any items lost, stolen or damaged during domestic transit. However, If your package is returned to us for any reason, we will notify you by email immediately.
INTERNATIONAL SHIPPING
International shipping can often be unreliable and most delays happen at customs offices. ALL international customers are subject to the laws, duties and taxes of their destination country. If your package is held by customs for any reason, it is your responsibility to contact your local customs office to resolve any pending actions needed by your country to complete the shipment. Depending on where you live and the total value of your order, it is highly likely you your government will charge additional import fees, on top of the shipping fees paid to our store. These added fees are completely out of our control and cannot be determined in advance. We are unable to provide any support with international customs offices.
Disclaimer: The Big Head Todd and the Monsters Store is not responsible for any items lost, stolen or damaged during international transit. However, If your package is returned to us for any reason, we will notify you by email immediately.
VINYL
Our records are pristine when packed. Please be aware we DO NOT issue refunds or replacements for minor cosmetic damage, such as corner dings, bends, split inserts, and so on. We pack our vinyl very securely and carefully in custom crafted boxes, but in some cases this type of wear is simply unavoidable during transit.
PRE-ORDERS
Pre-ordering an album does not necessarily mean you'll receive it before the rest of the world. In fact, depending on where you live and the ship date, you may not even get the album until after its official release. Pre-ordering is simply an opportunity to purchase albums in advance. All pre-order products will display an expected "SHIPS ON OR AROUND" date in the product description. Take note of this! It's generally pretty accurate, but will occasionally shift, due to unexpected delays, beyond our control.
Disclaimer: Additional items purchased on the same ticket as a pre-order will not ship until the time specified in the description of the pre-ordered item.